Last Updated: 24-02-2026

Welcome to Chhatari Glass Industries. These Terms & Conditions govern your use of our ecommerce website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.

If you do not agree with any part of these terms, please do not use our website.

1. General

  • This website is operated by Chhatari Glass Industries, Firozabad, Uttar Pradesh, India.
  • We reserve the right to update, change, or replace any part of these Terms at any time.
  • Continued use of the website after changes constitutes acceptance of those changes.

2. Products and Pricing

  • We strive to display product images, descriptions, and prices accurately.
  • Due to the handcrafted nature of glassware, minor variations in color, size, or finish may occur.
  • All prices are subject to change without prior notice.
  • We reserve the right to discontinue any product at any time.

3. Orders and Acceptance

  • Placing an order does not guarantee acceptance.
  • We reserve the right to cancel or refuse any order for reasons including but not limited to:
    • Product unavailability
    • Pricing errors
    • Suspicious or fraudulent activity
  • If payment has been made and the order is cancelled by us, a full refund will be issued.

4. Shipping and Delivery

  • Delivery timelines are estimates and may vary due to courier or location factors.
  • Risk of loss transfers to the customer upon successful delivery.
  • Customers are advised to inspect packages at the time of delivery.

5. Returns and Refunds

  • Returns are accepted only for manufacturing defects.
  • Return requests must be made within 7 days of delivery.
  • No return or refund will be provided for breakage caused during transit, handling, or after delivery.
  • Please refer to our Refund & Returns Policy for full details.

6. User Responsibilities

By using our website, you agree:

  • To provide accurate and complete information
  • Not to misuse the website or attempt unauthorized access
  • Not to use the website for any unlawful purpose
  • Not to upload harmful code, viruses, or malicious content

7. Intellectual Property

  • All content on this website — including images, logos, text, and designs — is the property of Chhatari Glass Industries.
  • Unauthorized copying, reproduction, or commercial use is strictly prohibited without written permission.

8. Limitation of Liability

Chhatari Glass Industries shall not be liable for:

  • Indirect or consequential damages
  • Loss arising from misuse of products
  • Delays caused by third-party logistics
  • Minor variations in handcrafted products

Our maximum liability shall not exceed the amount paid for the purchased product.

9. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your data.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Firozabad, Uttar Pradesh.

11. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Chhatari Glass Industries

317, Gulzari Lala Jain Complex, Railway Road, Firozabad 283203 (INDIA)
Email:- rahulcgi.rj@gmail.com
Phone:- +919837037318